Have Questions? We've Got Answers.
Want to know more about how EscrowTaxes works? Get clear, simple answers about turning your property tax bill into predictable monthly payments—with full transparency, security, and peace of mind. Contact the helpdesk if your question isn't answered here.
Frequently Asked Questions
With EscrowTaxes, property taxes become more manageable through simple, affordable monthly payments. The platform automatically charges your credit card or bank account each month and ensures the full payment is submitted to the Tax Office before the due dates.
EscrowTaxes helps taxpayers avoid costly lump-sum payments through flexible monthly plans and reduced fees. At the same time, it supports counties by minimizing late payments and improving overall collections. Powered by EscrowCloud from Autoagent, your monthly escrow is automatically balanced each month to reduce errors and ensure accurate, on-time payments to the Tax Office.
EscrowTaxes calculates your monthly payment by dividing the total amount due on your tax bill by the number of months remaining until the due date—so your monthly amount may vary depending on when you enroll. If your tax bill is later adjusted up or down, EscrowTaxes will automatically recalculate your remaining payments to reflect the new total. You'll receive an email notification with details of any changes.
If there are still payments left, the updated amount will be spread across the remaining schedule. If your balance has already been paid or you're on a one-time plan, we'll either issue a refund for any overpayment or collect the remaining difference—always with advance notice.
Our goal is to ensure your tax bill is paid accurately and on time. If you become aware of a bill adjustment before we do, feel free to contact our support team so we can update your account promptly.
If there are still payments left, the updated amount will be spread across the remaining schedule. If your balance has already been paid or you're on a one-time plan, we'll either issue a refund for any overpayment or collect the remaining difference—always with advance notice.
Our goal is to ensure your tax bill is paid accurately and on time. If you become aware of a bill adjustment before we do, feel free to contact our support team so we can update your account promptly.
Yes. A small processing fee is added to each monthly escrow-tax payment to cover secure processing, escrowing, and remittance. If you pay by credit or debit card, the fee is 2.5 % of the transaction amount, with a $2.00 minimum. If you pay from your bank account (ACH), the fee is $1.00 per transaction. The exact fee is shown at checkout before you authorize any payment.
Yes, EscrowTaxes is a legitimate, secure, and trusted service. It is a product of Autoagent, a U.S.-based company that has been serving local governments for over 20 years. If your Tax Office is listed on EscrowTaxes, it means they have officially approved and partnered with us to offer this service.
EscrowTaxes is backed by award-winning customer support and operates using a fully secure, PCI DSS Level 1 certified payment platform—the highest level of security in the payments industry. You can trust EscrowTaxes to handle your payments safely, accurately, and on time.
EscrowTaxes is backed by award-winning customer support and operates using a fully secure, PCI DSS Level 1 certified payment platform—the highest level of security in the payments industry. You can trust EscrowTaxes to handle your payments safely, accurately, and on time.
The types of taxes you can pay through EscrowTaxes depend on what your Tax Office has enrolled in the service. These typically include real estate and personal property taxes, but may also include other tax types as determined by your local Tax Office. For a full list, simply search for your Tax Office on https://escrowtaxes.com.
EscrowTaxes estimates your monthly payments based on your original tax bill. If your bill is adjusted—either up or down—our system automatically recalculates and updates your remaining monthly payments to match the new total. You'll receive an email notification detailing the adjustment.
If you're enrolled in EscrowTaxes and there are payments remaining, the future amounts will be modified accordingly. If your balance is already paid or you're on a one-time payment plan, we'll either issue a refund for any overpayment or charge the difference if more is owed—always with advance notice.
Our goal is to ensure your tax bill is paid accurately and on time. If you're aware of an adjustment before we are, you're welcome to contact our support team so we can process it promptly.
If you're enrolled in EscrowTaxes and there are payments remaining, the future amounts will be modified accordingly. If your balance is already paid or you're on a one-time payment plan, we'll either issue a refund for any overpayment or charge the difference if more is owed—always with advance notice.
Our goal is to ensure your tax bill is paid accurately and on time. If you're aware of an adjustment before we are, you're welcome to contact our support team so we can process it promptly.
Currently, EscrowTaxes only supports monthly payments. Payments are automatically processed on the 15th of each month to ensure there's enough time to meet tax office due dates and handle any potential bank returns. The final payment is scheduled to be drawn at least 10 days before your tax bill is due.
EscrowTaxes is available to any taxpayer paying a property tax bill through a Tax Office enrolled in the program. To qualify, the taxpayer must not have any delinquent bills and must have an annual tax bill of at least $100.00.
Your first payment will be processed immediately on enrollment. After that, monthly payments will run on the 15th of each month until the due date. To ensure on-time submission to your Tax Office, new enrollments are paused 10 days before the due date, allowing enough time to complete all scheduled payments.
While it may vary slightly depending on your bank or credit card provider, transactions will generally appear as EscrowTaxes – [Your Tax Office Name] to help you easily identify the payment and what it was made for.
EscrowTaxes is designed to make your tax payments easier, and transparency is a key part of that. You'll receive notifications for any changes to your enrollment, updates to your monthly escrow balance, upcoming scheduled payments, confirmations when payments are submitted to your Tax Office, and alerts if a payment fails.
If a payment fails, you'll be notified with steps to fix the issue. We'll make another attempt to process the payment, but repeated failures may lead to your enrollment being canceled.
We understand that circumstances can change, and you may decide to cancel your EscrowTaxes enrollment. You can cancel at any time before your payment is submitted to the Tax Office. Accounts may also be automatically canceled if payments repeatedly fail or if there is extended inactivity.
For security purposes, all cancellations must be made directly through your EscrowTaxes account. Upon cancellation, any remaining escrow balance will be refunded to your original payment method within 7 business days. Please note that any fees already charged are non-refundable.
For security purposes, all cancellations must be made directly through your EscrowTaxes account. Upon cancellation, any remaining escrow balance will be refunded to your original payment method within 7 business days. Please note that any fees already charged are non-refundable.
To enroll your Tax Office in EscrowTaxes, the first step is confirming whether you’re already using EscrowCloud by Autoagent. EscrowCloud is required, as it powers the billing data, bulk payment processing, and batch file generation needed to support EscrowTaxes.
To get started, click here.
To get started, click here.
There is no cost to the Tax Office. EscrowTaxes is completely free for your agency.
The service is funded by a nominal transaction fee paid by the taxpayer. This fee covers:
- Interchange rates charged by the payment processor
- Platform development and ongoing maintenance
- Customer service and taxpayer support
- Accounting and balancing operations
- Legal and compliance infrastructure
This model ensures your office can offer EscrowTaxes without budget impact, while still delivering a secure, full-service escrow solution.
The service is funded by a nominal transaction fee paid by the taxpayer. This fee covers:
- Interchange rates charged by the payment processor
- Platform development and ongoing maintenance
- Customer service and taxpayer support
- Accounting and balancing operations
- Legal and compliance infrastructure
This model ensures your office can offer EscrowTaxes without budget impact, while still delivering a secure, full-service escrow solution.
An ACH or wire transfer from EscrowTaxes will be sent to your office shortly before the installment due date, depending on weekends and holidays, to ensure timely payment.
Payments are submitted through EscrowCloud, along with all required reports and batch files needed for posting. EscrowTaxes stops accepting payments 10 days before the due date to allow for account reconciliation. As long as taxpayers complete their payments, their taxes will be paid on time.
Payments are submitted through EscrowCloud, along with all required reports and batch files needed for posting. EscrowTaxes stops accepting payments 10 days before the due date to allow for account reconciliation. As long as taxpayers complete their payments, their taxes will be paid on time.
EscrowTaxes manages all customer support, including questions, payment issues, and account changes—reducing the workload for your office. The platform is designed for self-service, allowing taxpayers to handle their own enrollment, cancellations, refunds, updates, and receipts directly through their account.
EscrowTaxes will collect & balance all taxpayer escrow until about 10 days prior to your due date. After that, your payment will be finalized and submitted through EscrowCloud by Autoagent before your due date.
Yes, all funds are held in highly secured & separate bank accounts with pass-through FDIC insurance.
